know your rights, your complaints communication space.
Customer care is when a Municipality treats its communities with respect and kindness and building connection with them. It’s something that can—and should—be handled by everyone on the Matjhabeng Municipality team.
Customer care is more than just delivering the services that communities expect from the Municipality or providing the right Social, Governmental and technical support. It’s about meeting their needs and fostering relationships. To do so, the Municipaltiy treats and serves its communities how they want to be treated. Our Municipality listens to its communities needs and finds the best solution.
* Report any Municipal problem through GovChat, this includes gender based violance, schools bullying, government facility ect.
Our Principles
This means that citizens should always be consulted on matters to do with their needs.
It is a directive which stipulates that all citizens need to know the service they should expect.
It is a pointer that directs civil servants to offer all citizens an apology as well as a solution in instances where standards fail to be met.
The services offered should always give money value.
This one points out to the fact that all citizens need equal service access.
It is necessary for all citizens, without discriminating, to receive fair treatment and always be served courteously.
It shows that all citizens are entitled to complete, accurate information.
This one shows that all citizens need to know about how decisions are reached and also about how departments are run.
