matjhabeng_municipality_govchat

Matjhabeng Municipality - Customer Care

know your rights, your complaints communication space.



Customer care is when a Municipality treats its communities with respect and kindness and building connection with them. It’s something that can—and should—be handled by everyone on the Matjhabeng Municipality team.

Customer care is more than just delivering the services that communities expect from the Municipality or providing the right Social, Governmental and technical support. It’s about meeting their needs and fostering relationships. To do so, the Municipaltiy treats and serves its communities how they want to be treated. Our Municipality listens to its communities needs and finds the best solution.

ONE PLATFORM CONNECTING CITIZENS AND GOVERNMENT

* Report any Municipal problem through GovChat, this includes gender based violance, schools bullying, government facility ect.

Our Principles

Batho Pele Principles 'people first'

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Consultation

This means that citizens should always be consulted on matters to do with their needs.

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Standards

It is a directive which stipulates that all citizens need to know the service they should expect.

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Redress

It is a pointer that directs civil servants to offer all citizens an apology as well as a solution in instances where standards fail to be met.

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Value for money

The services offered should always give money value.

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Access

This one points out to the fact that all citizens need equal service access.

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Courtesy

It is necessary for all citizens, without discriminating, to receive fair treatment and always be served courteously.

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Information

It shows that all citizens are entitled to complete, accurate information.

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Openness and transparency

This one shows that all citizens need to know about how decisions are reached and also about how departments are run.

Municipal Office Hours
Mon - Fri:    7:30am - 16:00pm
Sat - Sun:    Closed
* for more information please contact our offices.

© 2024 Copyright: Matjhabeng Local Municipality